1.0 Order Tracking
1.1 We know you’re eager to find out when your order(s) will arrive. After your order is picked up by the carrier from our warehouse you’ll receive an email from us including a tracking number. To track your shipment visit the carriers website and enter the tracking number. It’s a long number so cutting and pasting into the FedEx site works best to avoid typos.
1.2 You can check the departure date of the package, check current location status, and see the estimated delivery date so you can plan your day/week accordingly if you like.
2.0 Order Processing and Shipping
2.1 Please allow from 6-12 business days (depending on where you live) from date of purchase for your bike to arrive. Shipments are delivered via USPS. But can be FedEx Ground or UPS Ground service.
3.1 Shipping is available from our warehouses to your destination for your purchase and includes shipping to valid shipping addresses in the United States excluding Alaska, Hawaii, US Virgin Islands, Puerto Rico, Guam, military and air force bases, islands, remote addresses outside normal shipping rates.
(Returns or exchanges of any kind are subject to shipping fees that are the responsibility of the customer.)
4.0 Return / Exchange Policy: You must notify us of desire to return/exchange within 7 days of order delivery.
4.1 If you order something, and later realize you really wanted something else, we can help. Unopened products (except food items) may be exchanged for any reason for an item equal to or greater than in cost, with the exception of quantity purchases, for which there are no returns or exchanges permitted. Please remember though, you will be charged for shipping the item back to us, then credited for the item only once it arrives and has been inspected.
4.2 Of course if there is a mistake in our warehouse or order processing department, and you received the wrong item, no additional charges apply. We will rectify the mistake at our expense. We must be notified of errors of this nature within 10 days of the receipt of the product. Please notify us of any mistake in your order or return issues via email (this is for tracking purposes) and we will attend to your request promptly. You are responsible for opening and inspecting your package within the time limit, this is especially important to remember when buying gifts or equipment in advance.
4.3 No unauthorized returns will be accepted without the proper RMA (Returned Material Authorization) number associated with the returned merchandise. We must first approve the return, thus issuing an RMA number. To file a return or replacement, you must fill out the RMA Claim Request. Your claim form must be followed by photos of the damage attached to an email sent to firstname.lastname@example.org. In addition, the customer is responsible for the shipping cost of any returned part(s) and/or merchandise. ClassicCoffeeBean.com is not responsible for damaged merchandise due to shipping carriers or defective part(s). Furthermore, ClassicCoffeeBean.com is hereby indemnified against any such claim(s) herein listed above.
5.0 Cancellation Policy (Your submission of your order is your agreement to purchase.)
5.1 Your opportunity to cancel your order occurs during checkout when you give final approval for your purchase and allow your credit card to be charged. We are an instant processor and order fulfillment happens immediately. Due to our inventory, high demand, and fast turnaround time, orders are fulfilled as specified on your invoice.
6.0 Privacy Statement
6.1 For each visitor to our Web page, our Web server does not automatically recognize any information regarding the domain or e-mail address. We collect the e-mail addresses of those who communicate with us via e-mail, aggregate information on what pages consumers access or visit, user specific information on what pages consumers access or visit, and information volunteered by the consumer, such as survey information and/or site registrations. We post testimonials from customers, and links to our client logos on a regular basis. Feel free to contact us if you wish to be removed from either of these areas.
6.2 The information we collect is used for internal review, used to improve the content of our Web page, used to customize the content and/or layout of our page for individual consumer and used by us to contact consumers for marketing purposes. If you do not want to receive e-mail from us in the future, please let us know by sending an e-mail, calling or writing, and telling us that you do not want to receive e-mail from our company.
7.1 You understand and agree that the owners of this site shall not be liable for any direct, indirect, incidental, consequential or exemplary damages, including but not limited to, damages for loss of profits, data or other intangible losses (even if the owners of this site have been advised of the possibility of such damages), resulting from the use or the inability to use the product(s) and or service(s) or any misuse of the product(s) and or service(s) in a manner not in accordance with their intended use.
8.1 Email addresses are kept in strict confidence and are not sold, traded or loaned to any other organization(s) for any reason. This information is for the sole purpose of notifying the members of our Preferred Customer program of special discount offers, exclusive sales and coupons for our products only.
8.2 Classic Coffee Bean strives to deliver quality products at affordable prices. Via our preferred carriers.